REFUND POLICY
We want you to be happy with your order. Because our products are personal-use wellness devices, this policy explains clearly what we can and can't do, and what we do when something goes wrong. Nothing in this policy limits your statutory rights as a consumer.
1. Cancel within 24 hours, no questions asked
Changed your mind straight away? Email support@mansculpt.us within 24 hours of placing your order and we'll cancel it and refund you in full to your original payment method. No reason needed.
2. Your 14-day right to cancel (unopened products)
If you live in the EU or UK, you can cancel your purchase for any reason within 14 days of receiving it, as long as the product is unopened and its hygiene seal is intact.
- To cancel, email support@mansculpt.us with your order number and a clear statement that you wish to cancel. We'll send you the return address.
- Send the product back, unopened, within 14 days of telling us. Return shipping is paid by you.
- We refund the product price and the original standard delivery cost to your original payment method within 14 days of receiving your cancellation. We may wait until we've received the product back, or you've sent us proof of posting, before refunding.
Opened products: for health and hygiene reasons, the right to cancel does not apply to sealed personal-care products once the seal has been broken after delivery. Please don't send opened or used devices back.
3. Faulty, damaged or wrong item? We replace it free
If your device stops working, won't charge, or arrives damaged or incorrect, we'll send you a replacement at no cost. You don't need to send the faulty one back.
- Contact us with your order number and a short photo or video showing the problem.
- Your statutory legal guarantee covers faults that were present on delivery for 2 years. Damage from misuse is not covered.
- If a replacement can't fix the problem, or the product is out of stock, we'll refund you to your original payment method instead.
4. Order not arrived
- Most orders arrive within 10–15 days of ordering. Some take up to 4 weeks. Tracking is emailed when your order ships.
- If your order hasn't arrived 30 days after you placed it, contact us and we'll send a free replacement or refund you.
- If tracking shows delivered but you can't find it, check with neighbours and anyone at your address, and wait 48 hours (carriers sometimes scan early). Then contact us and we'll investigate with the carrier and resolve it with a reshipment or refund.
5. When you can get a refund
Refunds are issued to your original payment method when:
- You cancelled within 24 hours of ordering.
- You cancelled an unopened product within 14 days of receiving it (section 2).
- Your order was lost in transit and you chose a refund instead of a reshipment.
- Your device was faulty and a replacement couldn't fix it or wasn't available.
Your bank may take a few extra business days to show the refund.
6. Contact us first
If anything isn't right, email support@mansculpt.us with your order number. We reply within one business day, and we can almost always fix it faster than a bank dispute can.
support@mansculpt.us
